Delete your FLOTIKA account

Last updated: 27 September 2026

This page explains how to permanently close a FLOTIKA agent account operated by Pedima. Google Play and App Store reviewers can use these steps to verify our account-deletion process.

1. How to request deletion

1. Send an email to contact@flotika.co.tz (you may also use support@flotika.co.tz).
2. Use the subject line: FLOTIKA account deletion request.
3. Include:
   • The phone number on the account, preferably E.164 (example: +2557XXXXXXXX)
   • Full name as shown in the FLOTIKA app profile
   • A brief confirmation that you want the account permanently closed
4. We verify that you control the account (usually by confirming the registered phone number) before we delete anything.

2. What happens after you request

1. We acknowledge your email (typically within a few business days).
2. We verify ownership.
3. We close the account: revoke sessions, remove or de-identify personal profile data we control, and stop treating the phone/PIN as a valid login.
4. We send a confirmation when the deletion is complete.

Target timeline: within 30 days after we verify your request.

3. What we delete or de-identify

• Agent profile (name, email, business and address fields, next-of-kin fields)
• Phone association used for login and PIN hash
• KYC capture payloads and identity-verification records we hold in FLOTIKA
• Device registrations and active/refresh sessions
• OTP challenges tied to the account
• Support case content tied to your agent identity, where legally permitted
• Optional Mr. Flotika conversation history linked to your agent, where held

4. What we may retain

Some information cannot be erased immediately or at all if Tanzanian law, fraud prevention, dispute handling, or a banking partner requires retention. Examples:

• Security and audit logs (limited fields)
• Bank account-opening or transaction identifiers once financial processing is enabled and regulated records apply
• Aggregated or anonymised analytics that no longer identify you

Retained data is access-restricted and is not used for marketing.

5. Effect on Co-op Bank

Deleting your FLOTIKA app account does not automatically close a bank account you may have opened with Co-operative Bank Tanzania. For bank account closure or bank-side data requests, you must contact the bank through their own channels. We can tell you what identifiers we linked on our side after verification.

6. Play / App Store reviewers

Reviewers testing with credentials we provide in the store console may request deletion using the same email process. Mention that the account is a store review account in the email body.

7. Related links

• Privacy policy: https://flotika.co.tz/privacy
• Terms of use: https://flotika.co.tz/terms
• Website: https://flotika.co.tz